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FAQ


What is the turnaround time for a step and repeat order?

We work for the event planning and printing industry, most of our orders are time-sensitive. Our design and production team is always standing by behind the scenes. In general, allow 1-2 days for printing and finishing. Orders that deliver to New York metropolitan area, we will catch the same day delivery for you if the orders are placed before 1PM(EST).



What kind of material is the banner?

The most popular material for backdrops is called 13 oz. scrim vinyl. It is a strong yet flexible heavy-duty, durable banner material. It is tear-resistant, matte, opaque, and provides good color brilliance. 



What resolution should the logos be?

300 dip at 14" wide is very good resolution. 
100 dip at 14" wide is good resolution.
Please send the highest-resolution files you have, we will send you a confirmation email with the artwork for your review and approval before it is sent to production.



What if the quality of my logos are below the standard for printing?

In order to help the process, we recommend all the customers to provide printable graphics. However, our in-house designers are always happy to help. We will work with you to determine your needs and create a custom Step and Repeat banner design for you. 



What if the size I prefer is not listed?

The most popular sizes are 8'x8', 10'x8', and 12'x8'. Banners are available in standard sizes ranging from 4' (wide) x 6' (tall) up to 150' (wide) x 8' (tall). If none of these fits your needs, please feel free to contact us, we will produce the backdrops in any size you prefer to meet the needs of your business or personal event.